Useful Information

Globalia COVID-19 - DERNIÈRE MISE À JOUR DU 23 AVRIL 2020 – Nous vous accompagnons 24/7

EN CAS DE DÉCÈS

Veuillez nous contacter dès que possible au 514 367-8387 ou 1 866 353-8387 (sans frais) ou à info@serviceactuel.com.

Nous sommes en mesure de vous aider immédiatement et avec le plus grand respect, dans un souci d’empathie dans ce moment de crise exceptionnelle.

Il est maintenant possible d’organiser les funérailles d’un proche ou de planifier vos préarrangements avec l’un de nos conseillers par téléphone.

Pour tout rendez-vous en succursale, nous vous invitons à communiquer avec nous au 514 367-8387 ou 1 866 353-8387 (sans frais) ou à info@serviceactuel.com.

À noter :

Si vous êtes âgé de plus de 70 ans ou si vous présentez un des symptômes de la Covid-19 ou si vous avez séjourné à l’extérieur du Canada au cours des 14 derniers jours ou si vous avez été en contact avec une personne atteinte, nous répondrons à toutes vos demandes par téléphone.

HEURES D’OUVERTURE DE NOTRE SUCCURSALE :

Notre succursale est ouverte 7 jours sur 7, de 9 h à 17 h.

ARRANGEMENTS FUNÉRAIRES

Nous offrons des services essentiels pour la communauté. Cependant, le contexte actuel de pandémie nous oblige, compte tenu des directives de la santé publique, à réviser nos pratiques de façon à protéger notre clientèle et nos employés.

Ainsi, les directives de l’Institut national de santé publique du Québec sont à l’effet de limiter une exposition aux membres de la famille habitant sous un même toit, afin d’éviter les rassemblements.

Qu’en est-il des personnes décédées de la COVID-19 ?

Deux options sont disponibles, à savoir la crémation ou l’inhumation du défunt au cimetière, le tout en accord avec les directives de la santé publique.

Dans le cas de la crémation, il est toujours possible de procéder à une exposition des cendres en suivant les directives en vigueur relatives aux rassemblements. Renseignez-vous auprès de nos conseillers.

S’il s’agit d’une inhumation au cimetière, il ne pourra y avoir d’exposition traditionnelle du défunt. Certaines options s’offrent alors, demandez à votre conseiller.

NOTRE ENGAGEMENT

Actuel funérailles économiques réitère son engagement de fournir des services de qualité au plus bas prix sur le marché.

N’hésitez pas à nous contacter par téléphone au 514 367-8387 ou 1 866 353-8387 (sans frais) ou par courriel. Nous sommes disponibles 24/7 pour répondre à vos questions.

Globalia MARCH 24, 2020 - UPDATE ON CORONAVIRUS (COVID-19) – WE ARE A VITAL SERVICE AND, WE ARE AVAILABLE 24/7

WHAT TO DO IN THE EVENT OF A DEATH?

Please contact us as soon as possible: 514-367-8387 or 1-866-353-8387 (toll free) or info@serviceactuel.com.

We are able to help you immediately and with the utmost respect and empathy at this time of exceptional crisis.

DO YOU NEED TO MAKE FUNERAL ARRANGEMENTS FOR A LOVED ONE OR MAKE YOUR OWN PREARRANGEMENTS?

It is possible to organize the funeral of a loved one or to plan your prearrangement with via our Website or with one of our counselors over the phone. To make an appointment with one of our branches, please contact us: 514-367-8387 or 1-866-353-8387 (toll free) or info@serviceactuel.com.

Note:

If you have any of the symptoms of COVID-19 or if you have been outside of Canada in the last 14 days or have been in contact with someone who has COVID-19, we will respond to all your inquiries by telephone.

OUR BRANCH BUSINESS HOURS:

Our branch is open 7 days a week from 9:00 a.m. to 5:00 p.m.

Meetings in person with a counselor may be attended by two family members only.

HOLDING OF A VIEWING OR A FUNERAL:

We provide essential services to the community. However, the current pandemic requires us to review our practices to protect both our clientele and staff.

For this reason, viewings and funerals shall be limited to members of the immediate family, with a maximum of 10 people designated by the family authorized on our premises.

We will adhere to the highest social distancing and hygiene standards in all respects.

OUR COMMITMENT

Actuel Low-Cost Funerals reiterates its commitment to provide you with high-quality services at low-cost.

Feel free to contact us: 514-367-8387 or 1-866-353-8387 (toll free) or email. We are available 24/7 to answer your questions.

Globalia MARCH 19, 2020 - UPDATE ON CORONAVIRUS (COVID-19) - WE ARE AVAILABLE 24/7

Actuel Funeral Services closely monitors any developments pertaining to the Covid-19 pandemic, which, as you know, impacts all of our lives.

In light of the foregoing, we have taken many measures, including the following:

  • All viewings all limited to immediate family members only, with a limit of 10 people per viewing, until further notice.
  • As announced in our previous communications, we have increased the cleaning frequency of our offices and establishments and our employees have been made aware of all social distancing as well as basic hygiene measures.
  • Any employee returning to Canada and showing any Covid-19 symptoms are isolated for 14 days.
  • We prioritize electronic payments such as debit and credit cards and online invoice payment via our website.

For any information regarding any scheduled funerals, we invite you to contact us 24/24, seven days a week, at 514 367-8387 or 1 866-353-8387 (toll free) or at info@serviceactuel.com before coming into our establishments, in order to confirm if the scheduled time has been modified.

We thank you for your trust.

Globalia COVID-19 - PREVENTIVE MEASURES

Given the current situation, where caution towards the transmission of the coronavirus is of the upmost importance, our priority is to ensure the health and security of our clients as well as our staff. As such, we have put forth a series of preventive measures, in accordance with governmental recommendations.

To this day, all activities are maintained at our installations. However, strict hygiene directives have been implemented in order to provide families and loved ones to gather without concern and in full confidence for funeral services.

Note: Whether it is for a planning of a funeral of a loved one or prearranged funeral, this can be done online on our website without a third party assistance.

To obtain information or to discuss with a counsellor, contact us at 514 367-8387 or at 1 866 353-8387 (toll free) or by email at info@serviceactuel.com.

In a constantly evolving context, know that we are closely monitoring for any new directives issued by the government, concerning the coronavirus. Please visit our website or our Facebook page regularly for the latest updates.

To know more about the coronavirus, visit Quebec.ca/coronavirus.

Thank you for your understanding.